Privacy Policy

MEP (MyEduPulse) is an education technology platform designed to help students, teachers, educational institutions, and other authorized users create, manage, practice, and evaluate educational content and assessments.

This Privacy Policy describes how we collect and process information when you access or use the MEP website, applications, APIs, and related services.

By using MEP, you acknowledge that you have read and understood this Privacy Policy.

2.1 Account Information

Depending on how you use MEP, we may collect information such as:

• Name
• Email address
• Mobile number
• Password or authentication credentials
• Profile information
• Class, batch, school, or institution information
• Role, such as student, teacher, administrator, or institution

2.2 Educational Information

When you use educational and assessment features, we may collect information including:

• Questions and answers
• Test attempts and submissions
• Scores and marks
• Assessment results
• Learning progress
• Chapter and topic performance
• Quiz and examination history
• Teacher-created educational content

2.3 Technical Information

We may automatically collect limited technical information when you use our services, including:

• IP address
• Browser type
• Device type
• Operating system
• Application version
• Approximate usage information
• Error and diagnostic information

We may use collected information to:

• Create and manage user accounts
• Provide educational services
• Generate and manage assessments
• Evaluate answers and calculate scores
• Track learning progress
• Provide personalized educational experiences
• Improve platform functionality and reliability
• Provide customer support
• Send important service-related notifications
• Detect and prevent fraud, abuse, or unauthorized access
• Maintain security and system integrity
• Comply with applicable laws and legal obligations

MEP may provide AI-powered features for educational purposes, including question generation, content assistance, explanations, summarization, and other learning-related functionality.

Information submitted to AI-powered features may be processed by technology providers that support these services, subject to applicable agreements, security measures, and data-processing requirements.

AI-generated content may contain inaccuracies. Users should review educational content before relying on it for academic or examination purposes.

We do not sell your personal information as a commercial product.

We may share information when reasonably necessary to operate and protect our services, including with:

• Service providers that provide hosting, storage, analytics, authentication, communication, or infrastructure services
• AI and technology providers required to provide requested features
• Schools or educational institutions where the user is associated with such an institution
• Government authorities or law-enforcement agencies when required by applicable law
• Professional advisers where reasonably necessary

MEP may process educational information belonging to students, including test attempts, scores, answers, and learning performance.

Educational institutions and authorized teachers may have access to student information according to their role and the permissions configured within the platform.

Institutions and administrators are responsible for ensuring that they have the appropriate authority and permissions to provide student information to MEP.

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include access controls, authentication, encrypted communication, secure infrastructure, monitoring, and other appropriate safeguards.

However, no internet-based service can guarantee absolute security.

We retain information for as long as reasonably necessary to provide our services, maintain legitimate business records, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal requirements.

When information is no longer required, we may delete or anonymize it in accordance with our retention practices and applicable laws.

MEP may use cookies, local storage, session technologies, and similar mechanisms to maintain authentication sessions, remember preferences, improve functionality, and understand platform usage.

You may be able to control certain cookies through your browser settings. Disabling some technologies may affect the functionality of the platform.

MEP may integrate with third-party services such as authentication providers, cloud infrastructure providers, analytics services, communication providers, payment providers, mapping services, or AI providers.

These third parties may process information according to their own privacy policies and applicable agreements.

Where payment functionality is available, payment information may be processed by third-party payment service providers.

MEP generally does not need to store complete payment-card information when payment processing is handled directly by an authorized payment provider.

MEP may be used in educational environments where students may be minors. We expect schools, institutions, teachers, parents, and guardians to use the platform in accordance with applicable laws and obtain any permissions or consents that may be required.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed

Some requests may be subject to legal, contractual, or operational limitations.

Users may request deletion of their account and associated personal information by contacting MEP through the available support channels.

Certain information may be retained where required for legal, security, fraud-prevention, accounting, or other legitimate purposes.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make significant changes, we may provide an appropriate notice through the platform or other available communication channels.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.